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Product Support
| Cost |
: Free |
| Support Type |
: E-Mail |
| Response Time |
: Within 48 hours |
Please submit Support Request Form.
Customization Support
We also offer custom software development services in the Modbus Protocol Domain. Read more at
Products and Services.
Customer Fulfillment Process
| Step 1: Customer submtis order and payment. |
| Step 2: Order and payment received at Colway Solutions. |
| Step 3: Order verified. |
| Step 4: Packing and testing. |
| Step 5: Zip file or FTP download instructions mailed to customer will contains:-. |
- Modbus Protocol stack source code
- Sales Order
- Invoice
- Licensing document
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30 Day Money Back Guarantee
- Please send back the mail you received from us with the product.
- Please quote the Invoice Number.
- Credit card customers will receive a debit on their credit cards.
- Customers who used wire transfer - please send us wire transfer details. We will refund you the purchase amount less applicable wire transfer charges.
- Please allow 2 working days for us to complete the refund transaction. Actual refund will take longer depending upon bank's process.
- Please delete all copies of Colway Solutions Software including backup copies.
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